The HPE Support Center User Guide provides illustrated step-by-step instructions on setting up your HPE Passport Account, along with information on guided troubleshooting, product manuals, and ordering replacement parts. You can also:
You can share ownership and grant access to devices in HPE Support Center. A contract and warranty share is an association you create between a set of contracts and warranties and a group of users. • Learn more • View my contracts and warranties
Transfer ownership of Service Agreements
Roles changing in your company? You can easily transfer ownership of your Support Agreement IDs. Notify HPE with the old and new HPE Passport IDs and relevant Support Agreement IDs, then follow the steps in HPE Support Center beginning with this form.
GETTING STARTED: ADDITIONAL OPTIONS
Enable your Authorized Service Partners
HPE offers customers the option to have the Proactive Care reports explained by an HPE Technical Account Manager (TAM) or by your HPE Authorized Service Partner. To ensure your HPE Authorized Service Partner receives copies of the Proactive Care reports, follow these steps.
Set up product notifications (Insight Remote Support)
Get notified by Insight RS of cases opened and closed, collections sent, and other events through email.
Your report schedule will be emailed to you when you link your support agreements in HPE Support Center and connect your devices to HPE. New agreements linked and connected at a later date will be added to your existing schedule.