Get expertise for your specific environment

As a long-time leader in personalised support services, HPE Datacentre Care offers relationship-based support, including an assigned account support team for HPE and other technologies. When you have specific IT and business needs, advantage options for HPE Datacentre Care give you expert analysis, assistance migrating from the edge to the cloud, and specialists to assess and tune your IT – mitigating risk, managing security and staying at peak performance.

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Leverage your assigned HPE account team whenever you need it

Streamline technology, management and operations by partnering with your assigned Account Support Manager (ASM) who has real-world experience across HPE and non-HPE products, and access to specialists to get things done. ASMs are an essential part of our relationship-based support experience and high customer satisfaction.

Access expertise

Focus on your business, not the day to day routine tasks, by relying on one partner for expert help when you need it, based on the way you operate.

Migrate

Plan, implement and manage workload placement,

upgrades and data migration, or to update applications

like SAP HANA.              

Assess and tune

Drive faster service delivery and innovation to keep your business ahead of the competition. Our advice and services help your IT team gain more time to focus on innovative projects.

Protect your data

Optimise your data backup and recovery processes to improve uptime and prevent data loss. 

Manage security risks

We’ll help you assess your security posture and close any loopholes with custom solutions.

Protect your data

Optimise your data backup and recovery processes to improve uptime and prevent data loss. 

Manage security risks

We’ll help you assess your security posture and close any loopholes with custom solutions.

Options for HPE Datacentre Care

Experience and expertise to keep your IT lean, agile and adaptable

SUCCESS IN ACTION
Prince’s Trust logo

The Prince’s Trust drives value from IT

The UK youth charity helped 56,000 youth last year. A recent merger required bringing together two IT infrastructures, and the Trust wanted to reduce strain on in-house IT resources. It gave the Trust the reason to find and implement an ideal solution.

Challenge

In a competitive environment, IT had become fundamental to the success of the Trust and needed to become a business enabler. It had to become more mobile, more social and more connected.

Solution

The Trust worked with HPE HPE Pointnext to implement HPE Datacentre Care, a flexible support package that enabled the Trust to choose from a range of reactive and proactive services that matches its unique needs.

"We’ve changed from a service function to a business enabler. IT is now fundamental to the success of the Trust."

Richard Fleetwood, IT manager, The Prince’s Trust

Result

The Trust optimised IT resources, improved reactive fix responses times and established proactive intervention, and can now focus IT resources on new digital and data security projects.