Step 1: link your Support Agreements
Link your Support Agreements to access device data for Your Insights dashboards.
If you don’t already have a User ID, you’ll be prompted to create one at the beginning of this step. Linking your support agreements enables you to submit, update, and review support cases. You can also research and obtain software updates and licenses.
Step 2: get connected
Connect your devices to HPE to enable health checks, real time monitoring and automated support case creation.
Connecting your devices provides the information needed to identify risk in your environment and avoid problems. Connecting your devices is required to deliver the problem prevention and remote monitoring service features of Proactive Care Service.
What if I don’t connect my devices?
Connecting your devices provides the information needed to identify risk in your environment and avoid problems. Proactive recommendations are dependent on data provided through connected devices. The data is used to compare with best practice rules developed from HPE experienced experts and reference data to provide recommendations to reduce risk in your devices.