A new model for modernising IT operations
Get your entire IT environment and operations running smoothly. HPE Datacentre Care – delivered by an assigned team of HPE Pointnext Services experts – is a holistic, personalised, proactive support approach: tailored services and priority access to reactive support for your specific multivendor IT environment and your targeted business outcomes to achieve a more agile, cloud-like model.
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How expert operational support can improve your data centre
Leverage specialised expertise and methodologies, run and monitor capabilities, and a consumption-based IT model.
Optimise and modernise day-to-day tasks
Optimise and automate routine tasks to create a high-performing, cost-effective IT environment and team.
Integrate technology
Operate all of your technology with one provider to call, both on premises and in the cloud.
Streamline delivery
Evolve your IT operations to be lean, agile and cloud-like, adapting easily to meet business needs.
Extend your Datacentre Care environment
Expand your Datacentre Care environment with specialised expertise and methodologies, run and monitor capabilities, and a consumption-based IT model.
ERCO adds remote infrastructure management to SAP
Adding remote operational support services enabled architectural lighting specialist ERCO to manage both its critical internal IT operations, and the speed and innovation of the market.
Challenge
Erco’s infrastructure was aging and it wanted more stable operations.
Solution
Transfer operational tasks to a service provider, as they are not a strategic task for the IT department.
Our collaboration with HPE is very successful. Our IT operations are now more stable, and we have a higher level of quality than before.
Result
IT sees fewer disruptions due to more stable IT operations, leaving the IT department available for the digital transformation process.
The friendly face of personalised support: Meet your HPE Account Support Manager
Meet Andrew Mitchell, one of our Account Support Managers. Get an inside view of the ASM role, and see why the personalised support provided by HPE Datacentre Care Service ASMs is such an important benefit for you.
- Assigned account teams are a hallmark of HPE Datacentre Care Service
- ASM teams provide both proactive planning and reactive support