Техническая поддержка программного обеспечения HPE предоставляет полный комплекс услуг поддержки и обновлений, которые помогут снизить расходы, повысить производительность и улучшить доступность программных решений HPE и других ведущих производителей ПО.

Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.

In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.

HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.

Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.

All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.

Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.

For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service

Возможности

For products covered by Foundation Care, HPE offers three distinct service levels:

Со специалистами центра поддержки HPE можно связаться по телефону или через Интернет.

Воспользуйтесь поддержкой при решении проблем и настройке оборудования.

Системному администратору вашей компании будут доступны все обновления продуктов и документации HPE и ряда сторонних производителей.

Электронные средства поддержки HPE содержат исправления программного обеспечения, базу данных «симптом — решение», описания продукции, спецификации, техническую литературу и множество других материалов.