Search Tab

The Search tab of the Support/Troubleshooting screen (see The Support/Troubleshooting Screen) allows you to search logs by keyword(s) and/or date range.



This screen has the following functions:

To search the logs:

  1. Use the Logs pull-down menu to select the log(s) to search.
  2. If desired, enter either an Elasticsearch query or one or more keyword(s) separated by commas or spaces in the Query field.
  3. If desired, check the Select Date Range check box and then proceed to Step 4. Otherwise, skip to Step 6.
  4. Click the blue Calendar button to open a Calendar popup.
  5. Navigate to the desired month, then click the desired starting date, and then click the desired ending date.
  6. Click the Search icon (magnifying glass) to execute the search. Results will appear in the bottom of this tab with matching query terms highlighted.
  7. If desired, click the Download button (arrow) to download the search results in .csv format.