Generating a Support Bundle

Note: Please see Collecting Support Bundles for information on generating a support bundle when HPE Ezmeral Container Platform is running on SLES.

To generate a support bundle when HPE Ezmeral Container Platform is running on RHEL or CentOS:

  1. Open the Support/Troubleshooting screen, and then select the Support Bundles tab (see Support Bundles Tab).
  2. If you want to upload the support bundle to HPE, then check the Upload to HPE check box; otherwise, leave this check box cleared to prevent the report from being uploaded.
  3. Select the desired level of detail using the Support Bundle Level pull-down menu. You may select a number from 1-3, where 1 - sysinfo & primary logs is the least detailed and 3 is the most detailed. Selecting 3 - large files may generate a report that is tens or even hundreds of megabytes in size, depending on your installation and the circumstances.
  4. Click the blue Generate Support Bundle button.
  5. You may download and/or re-upload the new support bundle once the Status changes from Generating to Ready.
Note: You may generate and/or upload a single support bundle at a time.
Note: It is preferable to create a support ticket at https://HPE.zendesk.com and attach the support bundle to that ticket.

See Support Bundle Contents for information on the contents of support bundles, and Collecting Support Bundles if you are unable to retrieve a support bundle via the web interface.