Use Guided Replacement Procedures via the Service Console

Steps to access the service console and follow the guided replacement procedures

Connect to the Service Console

1. Cable a laptop to any available port on either management switch.
2. Navigate to http://service:8080 using a web browser:

   If that URL is not active, log into port 8080 of the IP address of the currently active MGMT node (MGMT0).

    http://IP address of the currently active (primary) MGMT node:8080

3. Enter authentication credentials provided by the customer's service center.
   Important: If, when attempting to log into the service console, a message similar to the dialog box shown appears, then the system administrator has disabled access to the interface and service actions cannot proceed. If the system administrator re-enables the service console access, the Log In button becomes active within 30 seconds and logging in can continue. For more information, refer to the section, Configure Service Console Access.

   

   When the service console is logged into, it displays a list of repair actions (usually failed hardware replacements). The service console provides a step-by-step guide through the repairs to successfully return the system to normal operating mode.

Guided Replacement Procedures

4. Read the list of repair actions.
   Diagnostic notifications and service actions are displayed. Serviceable items that can be addressed using a guided replacement procedure (a “walkthrough”), are identified with an "available walkthrough" indicator and appear in a pick list located on the left side of the service console, as shown.

   

5. Click on a specific notification to expand the view and access additional information about the service event.
   Selecting a service action from the pick list launches the guided replacement procedure for the specified failed hardware component. Walkthrough steps are displayed to the right of the pick list and feature:

   • Visualization of the system
   • Clear identification of the affected chassis
   • Clear identification of the affected FRU
   • Clear and concise instructions on how to perform the replacement procedure
   • Live feedback during a procedure

   Each service action provides visual cues (in red) to help the technician identify the affected enclosure and the specific location of the degraded or failed component. The following figures illustrate the guided replacement procedure to replace a failed DDIC in a 2U24 enclosure, with red indicators showing the affected enclosure in the rack and the location of the failed disk in the enclosure.

6. If the guided replacement includes precautions or warnings related to the repair, the technician is prompted to acknowledge them before starting the procedure.

   

7. The system validates the new hardware.

   

   

   If the repair was completed correctly, the service action’s icon updates to green, in addition to visual cues appearing within the FRU replacement procedure. The following screenshot illustrates an example of a complete, successful disk drive replacement using the guided procedure on the service console.
8. When all service actions are complete, the following message appears:

   

9. Log out of the service console.