Interpret RAS Email Notifications

Types of RAS email notifications sent to users

This section describes the types of RAS email notifications sent to users. The service console can be configured to send email notifications to specific users about service event messages (SEMs), which report events related to the service console’s operation and include detail and location information about failed components. SEM notifications are sent to a pre-configured user email list specified by the system administrator.

SEMs include details and location information of degraded or failed components requiring repair. The notification includes a human-readable message, with instructions for accessing the service console, and a JSON-formatted machine-readable attachment.

SEM contents include the following:

System serial number and identification information
Date, timestamp and time zone of the service event
Human-readable description of the failed component
- Serial number, model, manufacturer, and firmware level (if applicable)
- Location information (rack and enclosure containing the faulty part)
Machine-readable attachment

Files attached to SEMs are used to provide automated FRU replacement part number lookups.

The following sample SEM (message body and JSON-formatted attachment) lists service events for a failed disk and power supply unit, along with the service console's IP address for service personnel to log in and repair the failed hardware.

SEM Body

Subject:

Remote Service SEM: SNX0G1GXC

Body:

This is a Sonexion service event notification:

The service console can be accessed from the service port via this URL: http://172.16.2.1:8080    

System Identification:   
     System Serial Number: SNX0G1GXC
     System Identifier:

Current System Time: Thu, 27 Nov 2014 18:46:54 System Timezone: EST

Current outstanding service call events:

Item 1 : "Disk drive needs replacement"

Service Code: 002005001
Time the event was first detected: Thu, 27 Nov 2014 09:31:28 EST

Details of failed component

     Disk Serial #: S0M122HN0000B40298QD
     Disk Model : ST600MM0006
     Drive Manufacturer: SEAGATE
     Firmware version of drive at time of failure: XLGD
     T10 Enabled: "Yes"

Location of failed component

     Rack Name: Rack1
     Enclosure Model: 2U24
     Enclosure Location: 36U
     Disk located in slot: 15

Item 2 : "Power supply issue detected"

Service Code: 002005003
Time the event was first detected: Thu, 27 Nov 2014 09:49:27 EST

Details of failed component

     Power supply chassis type: OneStor Power One 580W_AC_PCM, P/N 82562.
     Power supply part number: 0082562-07
     Power supply product version: 0311
     Power supply serial number: PMW8256200052C7

Location of failed component

     Rack Name: Rack1
     Enclosure Model: 2U24
     Enclosure Location: 36U
     Power supply located in bay: 0

SEM Attachment

Attachment:

sem-SNX0G1GXC-2014-11-27_18-46-54_074697.json

{ 
    "system_serial_number": 
    "SNX0G1GXC", 
    "system_identifier": "", 
    "system_time": "Thu, 27 Nov 2014 18:46:54", 
    "utc_timestamp": 1417132014, 
    "system_timezone": "EST", "local_time": "Thu, 27 Nov 2014 18:46:54 EST", 
    "service_console_url": "http://172.16.2.1:8080", 
    "version": 4, 
    "messages": [ 
    { 
        "event_description": "Disk drive needs replacement", 
        "re_event_code": "001001001", 
        "uuid": "54ac138e-7642-11e4-8045-000c293bad8b", 
        "confirmed_time": 1417098798.773304, 
        "creation_time": 1417098798.844036, 
        "dcs_timestamp": "1417098688", 
        "completion_time": 0.0, 
        "state": "SVC_CREATED", 
        "location": { 
              "index": "15", 
              "enclosure_location": "36U", 
              "enclosure_model": "2U24", 
              "rack": "Rack1" 
        }, 
        "event_code": "002005001", 
        "disk": { 
            "dm_report_t10": "11110111100", 
            "firmware": "XLGD", 
            "t10_enabled": true, 
            "serial_number": "S0M122HN0000B40298QD", 
            "model": "ST600MM0006", 
            "manufacturer": "SEAGATE" 
        }, 
        "type": "disk" 
}, 
{ 
        "event_description": "Power supply issue detected", 
        "re_event_code": "001003001", 
        "uuid": "93c895bc-7677-11e4-ab16-000c293bad8b", 
        "confirmed_time": 1417121643.868457, 
        "creation_time": 1417121668.054007, 
        "dcs_timestamp": "1417099767", "completion_time": 0.0, 
        "state": "SVC_CREATED", 
        "location": { 
           "index": "0",            
           "enclosure_location": "36U",      
           "enclosure_model": "2U24", 
           "rack": "Rack1" 
        }, 
        "event_code": "002005003", 
        "type": "power_supply", 
        "power_supply": { 
           "status": "failure_detected", 
           "serial_number": "PMW8256200052C7",            
           "part_number": "0082562-07", 
           "product_version": "0311", 
           "chassis_type": "OneStor Power One 580W_AC_PCM, P/N 82562." 
        } 
    } 
    ] 
}