Support settings

Support Setting	Description	Meant for
Send support data to HPE	Enabled/Disabled. If enabled (recommended), the SP sends collected support data to Hewlett Packard Enterprise. Disabling this feature prevents HPE Support from receiving any data from your system and disable HPE remote support access and software downloads to your system. No alert notifications will be sent from HPE when this feature is disabled. NOTE: This setting must be enabled if you are using HPE InfoSight.	Only administrators.
Scrub private information from support data	Enabled/Disabled. If enabled, customer-sensitive data is scrubbed from telemetry uploaded to HPE Support from the SP. If disabled, data is not scrubbed. NOTE: This option appears only if Add data scrubbing feature to Service Console was selected in the TUI.	Only administrators.
Allow remote access to HPE support	Enabled/Disabled/Grant Access on Request. If this setting is Enabled, authorized HPE support personnel is allowed to access the SP. If this setting is Disabled, HPE support personnel cannot access the SP. If this setting is set to Grant Access on Request, then HPE support personnel is allowed to access SP only if you approve the request. In this scenario, the support personnel's request for access is visible on the StoreServ Management Console (SSMC) UI, where the SSMC user has the rights to approve or deny the request. NOTE: The request for remote access can be viewed only in SSMC. Your SP must be configured in SSMC to view, grant, and deny remote access.	Only administrators.
Remote root access	Always/Never This setting will not appear if Allow remote access to HPE support is disabled. If Remote root access is set to Always, HPE support is able to switch to root access. If Remote root access is set to Never, HPE support is unable to gain root access.	Only administrators.
Receive update recommendation	Enabled/Disabled. If enabled (recommended), system specific update recommendations are received.	Only administrators.
Allow software downloads	Enabled/Disabled. If enabled (recommended), software updates from HPE can be automatically downloaded and staged on the SP and the array so that updates are ready to be installed at a later time. Updates are not automatically installed. If disabled, automatic software downloads from HPE are prohibited. This option is available only when Send support data to HPE and HPE remote support access are enabled. This parameter is a part of Advanced Settings.	Only administrators.
RAP forwarding	– Enabled/Disabled. If enabled, it allows the system to email HPE Support copies of notification messages sent to subscribers as specified under RAP rules. This option is available only when Send support data to HPE and HPE remote support access are disabled.	Only administrators
Remote support proxy	Enabled/Disabled. If enabled, the protocol, proxy name/IP, proxy port, and proxy authentication are configurable. NOTE: Using a SOCKS4 proxy with user authentication is not supported with an RDA transport agent.	Both HPE partners and administrators.
Send email notification of system alerts	Enabled/Disabled. If enabled, the SP can send email notifications of alerts from systems to contacts. The mail host name or IP address must be provided along with the mail host domain. You are also provided with the option to send a test email when the configuration is applied to the SP.	Both HPE partners and administrators.
Mail host name/IP	Specify the host name or IP address of your mail server.	Both HPE partners and administrators.
Mail server port	Specify the port number on which your mail server is listening. Default value is 25.	Both HPE partners and administrators.
Mail host domain	Specify the domain name of your mail.	Both HPE partners and administrators.
Mail server authorization	Yes/No. Turn on to Yes if your mail server requires authentication. If enabled, you must provide the username and password of the account configured on your mail server.	Both HPE partners and administrators.
From Email	Specify the email address from which you want to send the local email notifications. If Mail server authorization is enabled, then this field automatically takes the mail server username.	Both HPE partners and administrators.
TLS Protocol	Enabled/Disabled. Enable this setting if your mail server supports TLS protocol. If enabled you need to provide the certificate of your mail server in the Certificate field. NOTE: If you initialize the SP using a recovery file, then after initialization, enter the password and certificate for SMTP server to establish the connection between SP and SMTP server. This is because passwords and certificates are not restored when initialization is done using recovery files.	Both HPE partners and administrators.
Send test email	Enabled/Disabled. If enabled, you are provided with the option to send a test email to the specified email address when the configuration is applied to the SP.	Both HPE partners and administrators.
Transport agent	SSA or RDA. This option is available only when logged in as `hpepartner` or `hpesupport`.	Only HPE partners/support.
Communicate with HPE using the host name	Enabled/Disabled. If enabled, the communication of SP with HPE happens using the host name of the proxy server. If disabled, communication with HPE happens using the IP address. This option is available only when logged in as `hpepartner` or `hpesupport`.	Only HPE partners/support.
Collection server	Production server. This option is available only when logged in as `hpepartner` or `hpesupport`.	Only HPE partners/support.