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Purchased Proactive Care? You’re in the right place

Use the information below to get started with Proactive Care Services personalised IT support. Establish access, connect your devices to HPE, and get your questions answered.

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Benefits and Support

Enhanced call handling

Enhanced Call Handling gives access to technical experts. In the event of a service incident, Proactive Care provides you with access to advanced technical specialists who will manage your case from start to finish. These specialists, armed with advanced diagnostic information, can resolve critical issues faster than ever before.

Connectivity Installation Assistance

Connectivity Installation Assistance enables automatic problem notification to HPE. We can fix issues faster when your devices are connected to HPE. To get your devices connected, call HPE and say "Insight Remote Support."

Proactive Care Service Reports

Proactive Care Service Reports assist with problem prevention. When your devices are connected, HPE can provide you with a set of reports that contain HPE's analysis and recommendations for your connected devices.

• Incident Report (quarterly)

• Firmware Software Version Report (biannually)

• Proactive Scan (biannually) – a technical assessment that identifies potential configuration problems

A Technical Account Manager or your HPE Authorised Service Partner can review your personalised reports and recommendations with you.

Detailed instructions

Learn more

View the HPE Proactive Care infographic.

Read the HPE Proactive Care data sheet.

Read the HPE Proactive Care Advanced data sheet.

Read the HPE SimpliVity addendum.

Proactive Care Advanced contains all the features of Proactive Care, plus:

• An assigned account support manager

• Technology services support credits

• Critical event management

FAQ

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