Proactive Care Central

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Purchased Proactive Care? You’re in the right place

Use the information below to get started with Proactive Care Services personalised IT support. Establish access, connect your devices to HPE, and get your questions answered.

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Benefits and Support

 

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Enhanced Call Handling


Enhanced Call Handling gives access to technical experts. In the event of a service incident, Proactive Care provides you with access to advanced technical specialists who will manage your case from start to finish. These specialists, armed with advanced diagnostic information, can resolve critical issues faster than ever before.

Proactive Care Service Reports


Proactive Care Service Reports assist with problem prevention. When your devices are connected, HPE can provide you with a set of reports that contain HPE's analysis and recommendations for your connected devices.

  • Incident Report (quarterly)
  • Firmware Software Version (biannually)
  • Proactive Scan (biannually)
 
 
FAQ
Proactive Care Service Enhancements
 

Customers who have Proactive Care or Proactive Care Advanced on HPE SimpliVity, HPE Synergy, HPE 3PAR arrays or HPE Primera arrays now have access to additional service features including access to the ‘Tech Tips’ video library and general technical advice. Refer to the datasheet addendums and FAQ’s for more information.

Learn More

View the HPE Proactive Care infographic

Read the HPE Proactive Care data sheet

Read the HPE Proactive Care Advanced data sheet

Read the HPE Synergy addendum and FAQ

Read the HPE 3PAR and HPE Primera Arrays addendum and FAQ

Connectivity Installation Assistance


Connectivity Installation Assistance enables automatic problem notification to HPE. We can fix issues faster when your devices are connected to HPE. To get your devices connected, call HPE and say "Insight Remote Support."

PCC Get Started

HPE Get Connected

Proactive Report Review
 

A Technical Account Manager or your HPE Authorised Service Partner can review your personalised reports and recommendations with you.

Detailed instructions

Proactive Care Advanced


Proactive Care Advanced contains all the features of Proactive Care, plus:

  • An assigned account support manager
  • Technology services support credits
  • Critical event management

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