HPE Aruba Networking Support Services
Our flexible offerings provide peace of mind and ensure maximum reliability and business continuity of your network. Reduce the time your IT team spends troubleshooting and benefit from preventive features to reduce network and security vulnerabilities with our premium support options.
Elevate your experience with the new HPE Networking Support Portal
Try our award-winning self-service portal designed to boost network performance. One-click entry allows you to submit online RMAs, manage cases and assets, and more.
Choose a support service that keeps your organization running
Network incidents do not always occur during business hours and warranty may not be enough. HPE Aruba Networking support offerings not only provide 24x7 support but also provide many value-add features that will significantly reduce network downtime and optimize performance. Our flexible support options let you choose how much of the network support burden you wish to take on vs. offloading to a partner or HPE.
Product warranty
All HPE Aruba Networking products include a warranty you can depend on, and many products come with a limited lifetime warranty. Warranty service provides basic troubleshooting assistance for product conformance.
Foundational Care
Significantly boost your support entitlements with 24x7 TAC access and essential support. Included software support adds access to updates, upgrades, and prioritized access to security patches for your specific devices. Advanced hardware replacement options ranging from next business day to 4-hour replacements are available to help minimize downtime depending on your specific needs.
Feature | Product Warranty | Foundational Care | Pro Care | Pro Premier Care |
|---|---|---|---|---|
| Personalized customer success plan | Yes | |||
| Proactive baseline review by premium support team | Yes | |||
| Quarterly operational reviews | Yes | |||
| Direct access to premium support team | Yes | Yes | ||
| Prioritized case handling | Yes | Yes | ||
| Customer success manager | Virtual | Named | ||
| Custom support portal dashboard and quarterly analytics | Yes | Yes | ||
| Advanced hardware replacement
| Yes | Via FC | Via FC | |
| Software support and updates | Yes | Via FC | Via FC | |
| 24x7 TAC, comprehensive troubleshooting | Yes | Via FC | Via FC | |
| 9x5 TAC, break/replace only | Yes | N/A | N/A | N/A |
| Best effort hardware RMA | Yes | Yes | N/A | N/A |
Explore our world-class tools and resources
From our award-winning HPE Networking Support Portal, to our global technical assistance centers and premium support delivery teams, and our dynamic Airheads Community, we ensure you can get the information and answers you need efficiently.