Purchased Proactive Care? You’re in the right place
Use the information below to get started with Proactive Care Services personalised IT support. Establish access, connect your devices to HPE, and get your questions answered.
+ show more
Benefits and Support
Attention all customers, HPE Proactive Care Reports are getting even better. The current reports will be replaced with all-new interactive dashboards. Starting in October 2022, your Proactive Care Report information will be accessible on demand at support.hpe.com. For more information about the dashboards, watch the Insight Dashboard video. This page will be updated with additional information about the dashboards as it becomes available.
+ show more
Enhanced Call Handling
Enhanced Call Handling gives access to technical experts. In the event of a service incident, Proactive Care provides you with access to advanced technical specialists who will manage your case from start to finish. These specialists, armed with advanced diagnostic information, can resolve critical issues faster than ever before.
Proactive Care Service Reports
Proactive Care Service Reports assist with problem prevention. When your devices are connected, HPE can provide you with a set of reports that contain HPE's analysis and recommendations for your connected devices.
- Incident Report (quarterly)
- Firmware Software Version (biannually)
- Proactive Scan (biannually)
Proactive Care Service Enhancements
Customers who have Proactive Care or Proactive Care Advanced on HPE SimpliVity, HPE Synergy, HPE 3PAR arrays or HPE Primera arrays now have access to additional service features including access to the ‘Tech Tips’ video library and general technical advice. Refer to the datasheet addendums and FAQ’s for more information.
Proactive Care Advanced
Proactive Care Advanced contains all the features of Proactive Care, plus:
- An assigned account support manager
- Technology services support credits
- Critical event management