Business Process Services
Elevate your enterprise by transforming your business processes and technologies.
Push Your Operations. Break New Ground.
As your enterprise expands through acquisition, growth or diversification, the processes your business depends on can be disrupted. You may make reactionary repairs that only serve to fragment your systems, putting everything at risk – applications, revenue opportunities, even your customer experience.
By partnering with Hewlett Packard Enterprise, you can shift from crisis-driven reaction to effective, efficient and strategic action. Our objective is to be your transformation partner of choice for business process services. We offer proven transformation methodologies at global scale with a delivery model honed for industry. Our army of technology and process consulting experts works directly with your team to accelerate agility and business performance.
Our customer analytics solutions help maximise ROI and integrate seamlessly with your existing systems. Reshape your finance organisation by developing a roadmap through benchmarking and maturity assessments.
Optimise customer journey maps to capture additional market share while reducing costs. Achieve predictable payments, fewer manual interventions and collection strategies that reduce DSO.
Our team helps you build omni-channel customer interaction infrastructures and service models. We offer technology and business process solutions in finance and accounting, procurement, human resources and payroll.
Our Technology and Process Expertise. Your Business Transformation.
Customer Experience Services
Increase revenue productivity, enhance the customer experience and reduce TCO with HPE’s Customer Experience (CX) Services. We partner to transform your channel operations from service to sales by leveraging pan-HPE assets, and integrate people, process and technology into innovative business models.
We provide a continuous, seamless experience across sales and support through the following services –
- CX Transformation - proven approaches and processes to simplify customer touch points and transform operations
- CX Analytics - leverage advanced analytics to gain faster, more actionable insight into your customer’s needs and decisions.
- CX as a Service - an on-demand suite of multichannel-ready customer contact services delivered via the cloud
Get the Technology Right, First. Your Customers Will Thank You.
Improve new market targeting and interact with those new markets across all channels. We provide the consulting, transformational and operational services you need to simplify customer care and meet the needs of today’s digital consumer.
Adapt Your Infrastructure to Your Customers
Deliver more for your customers with our unique “Rapid Cycle Prototyping” service that proves out an analytics-based business case in just 90 days. Our solutions maximise ROI and integrate seamlessly with your existing systems. With roadmaps focussed on driving revenue and reducing your costs, we can help your business capture additional market share.
Hewlett Packard Enterprise customer experience stats:
- 23,000K HPE Customer Service Professionals
- 200 Locations Around the World
- 400M Customer Interactions Per Year
Finance and Administration Services
Partner with Hewlett Packard Enterprise and change the way you do business.
Profit Starts with Process
We’ll handle a variety of functions, from sourcing indirect supplies and collecting customer payments, to cost and inventory accounting. Our experts become an extension of your team, providing the knowledge to make your processes and systems operate more efficiently. HPE offers a world class finance solution for CFOs that covers all areas supported by the finance organisation. You gain process expertise, technology know-how and collaborative approach to support your organisation in the Source-to-Pay, Order-to-Cash and Record-to-Report processes.
Every Business Process is an Opportunity
Our systematic and collaborative approach helps optimise financial and administrative process flows for maximum efficiency. We help you take advantage of new opportunities in operational excellence that map to your vision, so you can focus on growing your business. Our application transformation expertise and technology innovation capabilities enable the flexibility to design a solution blueprint that meets your unique requirements.
Get started by talking with an expert who can help you assess your enterprise business process needs.
See how Hewlett Packard Enterprise and Del Monte built an agile, productive and efficient cloud-based infrastructure.
Explore this joint survey by Hewlett Packard Enterprise and the Pierre Audoin Consultants.
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