Should an incident occur, reducing business impact requires a swift and comprehensive response. A Hewlett Packard Enterprise Technical Solution Specialist (TSS) delivers an enhanced call experience intended to provide fast incident resolution. For severity 1 incidents, a Critical Event Manager (CEM) is assigned to drive the case and provide you with regular status and progress updates.

HPE Proactive Care Advanced uses Remote Support Technology to monitor devices and collect data, enabling faster delivery of support and services. Running the current version of Remote Support Technology is required to receive full delivery and benefits from this support service.

특징

고도로 훈련된 지원 인력과의 전화 연결을 통해 소프트웨어 지원에 대한 2시간 대응 서비스를 제공합니다.