HPE Support Services Support Plusサービスは、ITインフラストラクチャの可用性を高めるハードウェアとソフトウェアの包括的なサービスを提供します。

In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.

HPE Foundation Care service-level options

The HPE Foundation Care options noted below are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.

Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.

All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.

Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.

For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service

機能

HPE製ハードウェアに関しては4時間対応。

ソフトウェア サポートについて2時間対応。高度に訓練されたサポート担当者への電話連絡を通じて提供。

予想可能な費用で、HPE製ソフトウェアと一部の他社製ソフトウェアをアップデートできます。

メリットの多いサブスクリプションによってソフトウェアのアップデートにかかる費用を節約。

HPEの電子サポート ファシリティにアクセスして、ソフトウェア パッチ、問題別の解決策データベース、製品説明、仕様、技術文書などを利用できます。