HPE Support Services Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.

Features

HPE Proactive Care Advanced can help you to manage your infrastructure with features designed to provide:

Provides 4-hour response for HPE hardware.

Provides 2-hour response on software support through telephone access to highly trained support personnel.

Updates HPE software and select third party software at a predictable cost.

Provides advantageous subscription savings on software updates.

Provides access to HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.

• Increased accountability and personalization through an assigned ASM, who will work with your IT team to share Hewlett Packard Enterprise best practices and specific technical advice relevant to your IT needs and projects

• Faster incident resolution from specially trained, solution-oriented advanced resources who manage the case from start to finish

• A CEM assigned to severity 1 incidents to drive faster resolution and provide regular progress updates to keep you informed