HPE Support Services Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.

Features

Provides 4-hour response for HPE hardware.

Provides 2-hour response on software support through telephone access to highly trained support personnel.

Updates HPE software and select third party software at a predictable cost.

Provides advantageous subscription savings on software updates.

Provides access to HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.

Faster incident resolution from specially trained, solution-oriented advanced resources who manage the case from start to finish

A CEM assigned to severity 1 incidents to drive faster resolution and provide regular progress updates to keep you informed

Recommendations for firmware version and software patching on supported products to help prevent problems