HPE Support Services Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.

Features

Provides 4-hour response for HPE hardware.

Provides 2-hour response on software support through telephone access to highly trained support personnel.

Updates HPE software and select third party software at a predictable cost.

Provides advantageous subscription savings on software updates.

Provides access to HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.

Recommendations for firmware version and software patching on supported products to help prevent problems.

Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices.

Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology.