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Proactive Care Central – Manage Your Service
Proactive Care Customer
As a Proactive Care customer, you can get more from your service through the use of the HPE Support Centre and HPE Remote Support Technology (Insight Remote Support , STaTS or Oneview Plug-in)
Proactive Care Contract and Service Management
HPE offers customers the option to have the Proactive Care reports explained by an HPE Technical Account Manager (TAM) or by your HPE Authorised Service Partner.To ensure your HPE Authorised Service Partner receives copies of the Proactive Care reports follow these steps .
Proactive Care Service Report Management
Proactive Care reports can be viewed in HPE Support Centre on the Insight Online My IT Environment tab.
Click on the Reports
Your report schedule will be emailed to you when you link your support agreements in HPE Support Centre and connect your devices to HPE. New agreements linked and connected at a later date will be added to your existing schedule.
Once you link the new support agreements to your existing HPE Passport and connect your new devices to HPE they will automatically be added to your next scheduled reports.