Proactive Care Central

In the event of a service incident, Proactive Care provides you with access to advanced technical specialists who will manage your case from start to finish. These specialists, armed with advanced diagnostic information, can resolve critical issues faster than ever before.

We can fix issues faster when your devices are connected to HPE. To get your devices connected call HPE and say “Insight Remote Support”.

PCC Get Started

HPE Get Connected

How to log a case with HPE Support Case Manager

When your devices are connected HPE can provide you with a set of reports that contain HPE’s analysis and recommendations for your connected devices.

• Incident Report (quarterly)
• Firmware Software Version report (biannually)
• Proactive Scan (biannually) – a technical assessment that identifies potential configuration problems.

 

A Technical Account Manager or your HPE Authorised Service Partner can review your personalised reports and recommendations with you.  Detailed instructions

HPE Proactive Care datasheet

Proactive Care Advanced contains all the features of Proactive Care, plus:

• An assigned Account Support Manager
• Technology Services Support credits
• Critical Event Management

 

HPE Proactive Care Advanced datasheet

HPE Proactive Care Advanced Service Video