Purchased Proactive Care? You’re in the right place
Use the information below to get started with Proactive Care Services personalized IT support. Establish access, connect your devices to HPE, and get your questions answered.
Benefits and Support
Enhanced Call Handling
Enhanced Call Handling gives access to technical experts. In the event of a service incident, Proactive Care provides you with access to advanced technical specialists who will manage your case from start to finish. These specialists, armed with advanced diagnostic information, can resolve critical issues faster than ever before.
Proactive Care Service Reports have been replaced with the new Your Insights dashboard. Now, when your devices are added to your support profile, you can access your device data on-demand. Simply log onto HPE Support Center and select Your Insights tile to access your new dashboards.
- Your Insights Dashboard
- Incident Dashboard
- Software Dashboard
Proactive Care Service Enhancements
Customers who have Proactive Care or Proactive Care Advanced have access to additional service features including:
- Expert forum response
- General Technical Guidance
- Tech tips videos
- Visual Remote Guidance
- Predictive alerts
Refer to the datasheet, and addendums for more information.
Read the HPE Proactive Care data sheet
Read the HPE Proactive Care Advanced data sheet
Read the HPE Synergy addendum and FAQ
Connectivity Installation Assistance
Connectivity Installation Assistance enables automatic problem notification to HPE. We can fix issues faster when your devices are connected to HPE. To get your devices connected, call HPE and say "Insight Remote Support."
Dashboard Data Review
A Technical Account Manager or your HPE Authorized Service Partner can review Your Insights dashboard data with you.
Proactive Care Advanced
Proactive Care Advanced contains all the features of Proactive Care, plus:
- An assigned account support manager
- Technology services support credits
- Critical event management