Der technische Software-Support von HPE bietet umfassende Services und Kosten sparende Aktualisierungen, die Ihnen dabei helfen, die Leistung und die Verfügbarkeit der Software von HPE und anderen führenden Herstellern zu steigern.

Updates for selected HPE-supported third-party software products are included
as they are made available from the original software manufacturer.

In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.

HPE Foundation Care service-level options

The HPE Foundation Care options noted below are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.

Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.

All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.

Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.

For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service

Funktionen

For products covered by Foundation Care, HPE offers three distinct service levels:

Unterstützung durch direkten Kontakt mit den Technikern im HPE Response Center per Telefon oder elektronischer Kommunikation.

Unterstützung bei Fehlerbehebungsproblemen und beim Einstellen von Konfigurationsparametern.

Ihrem Systemmanager stehen umfassende Aktualisierungen der Softwareprodukte und -dokumentation von HPE und bestimmten anderen Herstellern zur Verfügung.

Über die elektronische Support-Anlaufstelle haben Sie u. a. Zugriff auf Software-Patches, eine Datenbank mit Symptomen und Lösungen, Produktbeschreibungen, Spezifikationen und technische Literatur.