Le support technique logiciel HPE propose des services complets et des mises à jour rentables visant à améliorer les performances et la disponibilité de vos logiciels HPE ou tiers.

Updates for selected HPE-supported third-party software products are included, as they are made available from the original software manufacturer.

In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.

HPE Foundation Care service-level options: The HPE Foundation Care options noted in the following are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.

Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products.

All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.

Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week.

For products covered by Foundation Care, HPE offers three distinct service levels:
• HPE Foundation Care NBD Service
• HPE Foundation Care 24x7 Service
• HPE Foundation Care CTR Service

Caractéristiques

For products covered by Foundation Care, HPE offers three distinct service levels:

Contactez directement les ingénieurs du Centre de support HPE par téléphone ou par un moyen électronique.

Recevez de l'aide lors du dépannage et du choix des paramètres de configuration.

Mises à jour complètes de la documentation et des logiciels HPE et tiers fournies à votre responsable de systèmes.

Avec l'utilitaire de support électronique HP, accédez aux correctifs logiciels, à une base de données symptômes-solutions, aux descriptions des produits, caractéristiques, documentation technique, etc.