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Servers and systems Software Data storage Networking HPE Pointnext Proactive Care Central – Manage Your Service
Proactive Care Customer
As a Proactive Care customer, you can get more from your service through the use of the HPE Support Centre and HPE Remote Support Technology (Insight Remote Support , STaTS or Oneview Plug-in)
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Proactive Care Contract and Service Management
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- Set Up Product Alerts to receive alerts as they are released on selected products including driver, security, patch and support alerts.
- Set Up Web Case Logging to
autofill reoccurring information and streamline your web case logging experience. - Launch HPE Support Centre
You can share ownership and grant access to devices in HPE Support Center. A contract and warranty share is an association you create between a set of contracts and warranties and a group of users.
Roles changing in your company? You can easily transfer ownership of your Support Agreement IDs. Notify HPE with the old & new HPE Passport IDs and relevant Support Agreement IDs, then follow the steps in HPE Support Centre beginning with this form.
HPE offers customers the option to have the Proactive Care reports explained by an HPE Technical Account Manager (TAM) or by your HPE Authorised Service Partner.To ensure your HPE Authorised Service Partner receives copies of the Proactive Care reports follow these steps .
Get notified by Insight RS of cases opened and closed, collections sent, and other events through email.
Proactive Care Service Report Management
Proactive Care reports can be viewed in HPE Support Centre on the Insight Online My IT Environment tab.
Click on the Reports 
Contact HPE through your local support phone number or log the case in HPE Support Centre or you can contact your HPE Authorised Service Partner directly.
Your report schedule will be emailed to you when you link your support agreements in HPE Support Centre and connect your devices to HPE. New agreements linked and connected at a later date will be added to your existing schedule.
Link Support Agreement IDs to your HPE Passport
Once you link the new support agreements to your existing HPE Passport and connect your new devices to HPE they will automatically be added to your next scheduled reports.
Link Support Agreement IDs to your HPE Passport