As a Proactive Care customer, you can get more from your service through the use of the HPE Support Centre and HPE Remote Support Technology (Insight Remote Support, STaTS, or OneView Plug-in)
Getting started with HPE Support Centre
Getting started with HPE Support Centre
The HPE Support Centre User Guide provides illustrated step-by-step instructions on setting up your HPE Passport Account, along with information on guided troubleshooting, product manuals and ordering replacement parts. You can also:
• Set up product alerts to receive alerts as they are released on selected products, including driver, security, patch and support alerts.
• Set up web case logging to autofill reoccurring information and streamline your web case logging experience.
• Launch HPE Support Centre.
Manage contract and warranty shares
You can share ownership and grant access to devices in HPE Support Center. A contract and warranty share is an association you create between a set of contracts and warranties and a group of users.
• Learn more
• View my contracts and warranties
Transfer ownership of Service Agreements
Roles changing in your company? You can easily transfer ownership of your Support Agreement IDs. Notify HPE with the old and new HPE Passport IDs and relevant Support Agreement IDs, then follow the steps in HPE Support Centre beginning with this form.
GETTING STARTED: ADDITIONAL OPTIONS
Enable your Authorised Service Partners
HPE offers customers the option to have the Proactive Care reports explained by an HPE Technical Account Manager (TAM) or by your HPE Authorised Service Partner. To ensure your HPE Authorised Service Partner receives copies of the Proactive Care reports, follow these steps.
Set up product notifications (Insight Remote Support)
Get notified by Insight RS of cases opened and closed, collections sent, and other events through email.
Proactive Care Service Report Management
Where to view your HPE Proactive Care reports
Proactive Care reports can be viewed in HPE Support Centre on the Insight Online My IT Environment tab.
Click on the Reports icon to view your Proactive Care reports. An email notification is sent when new reports are published.
Need guidance on issues and recommendations in a Proactive Care report?
Contact HPE through your local support phone number or log the case in HPE Support Centre, or you can contact your HPE Authorised Service Partner directly.
Report schedule
Your report schedule will be emailed to you when you link your support agreements in HPE Support Centre and connect your devices to HPE. New agreements linked and connected at a later date will be added to your existing schedule.
Adding new agreements to an existing report schedule
Once you link the new support agreements to your existing HPE Passport and connect your new devices to HPE, they will automatically be added to your next scheduled reports.