How Small and Midsize Firms Can Improve the Quality of Customer Engagement

  • White Paper
  • PDF 185 KB
  • 8 pages

Overview

For small and midsize businesses, analyzing and processing data in a cost-efficient manner can prove to be challenging. With limited IT budgets and resources, organizations must focus on optimizing their data-centric workloads and business analytics platforms by investing in the right infrastructure solutions.

Download this white paper and learn how small and midsize ...

For small and midsize businesses, analyzing and processing data in a cost-efficient manner can prove to be challenging. With limited IT budgets and resources, organizations must focus on optimizing their data-centric workloads and business analytics platforms by investing in the right infrastructure solutions.

Download this white paper and learn how small and midsize businesses can improve customer engagement and deliver a better customer experience.

SMB Customer Engagement IDC White Paper

Page 1: IDC Opinion

Page 2: Situation Overview

Page 3: Outlook for Small and Midsize Firms

Page 4: Access and Process / Collect and Manage Data

Page 5: Transform Data into Actionable Insight in a Timely Manner

Page 6: The Role of Infrastructure in a Data-Driven Approach

Page 7: Challenges / Opportunities

Page 8: Conclusion

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